Shipping & Returns
Orders typically ship within 1-3 business days. Business days are Monday to Friday and do not include holidays or weekends. During sales and the busy holiday season, extended shipping times apply.
Once your order ships, you'll receive an email with the tracking information so you can follow its progress all the way to your door.
Shipping fees are calculated at checkout and are determined by location and weight of package.
Free shipping on all domestic orders of $75 and over.
Oujoi will not be responsible for packages lost in the mail due to customer error, and that are undeliverable due to incorrect shipping address provided by the customer. Please contact the shipping carrier with your tracking information so they can help you to track your package.
Packages marked as delivered will not be refunded or reshipped. Oujoi is not responsible for packages that are stolen after delivery. Please ensure that there is a safe place for delivery.
Packages that are lost due to the shipping carrier’s error will be reshipped or refunded. These packages include 1. Ones that didn’t make it to its final destination. 2. Packages that have been delivered to the incorrect address due to UPS or USPS error. 3. Packages that are not marked as delivered.
Packages that are returned to us because of an incorrect shipping address will not be re-shipped unless the customer pays for shipping. If you desire a refund instead, we will refund you minus the shipping fees.
Due to the nature of our products we currently do not accept returns. Once an order ships from our warehouse, there will be no returns. All sales are final.
Cancelling an order
If you need to cancel your order, please email us within 24 hours of purchase. Your order will be cancelled providing it has not shipped and is still in the "awaiting fulfillment" status. We regret that we are unable to cancel orders that have changed status and are currently being packed.
Changing an order
Once orders are placed, regretfully they cannot be changed. You will need to cancel your order and place another if you've made a mistake.
If you've had products that have been damaged during shipping, please contact us. We'll ship you a new product replacement. Please make sure to submit pictures of the damaged product when you email us.
If you receive your order and any item is missing, please contact email@example.com. Someone will assist you immediately.
We currently ship via UPS and USPS.
We currently only ship within the USA.
On a rare occasion, products can go out of stock after the purchase is made. When this happens. we will ship your order, minus the out-of-stock items. We will indicate this on your packing slip. Once the item is back in stock, we will ship it to you immediately.