What is the shelf life of your products?

Our product shelf life is up to 1 year after purchase. 

Where do you ship from?

Our products ship from our warehouse in New York.

How long will my order take to ship?

Order processing time is between 1-3 business days, Monday - Friday during normal business hours excluding federal holidays within the United States.

Orders placed after 12:30 PM EST will be processed the next day. If your order is placed on Saturday, Sunday or a Public Holiday, the first processing day will be the next business day.

During holidays and sales, orders may have an extended shipping time. Please see the top of our front page for the most accurate processing time.

I entered the incorrect shipping address during checkout. How do I change it?

Contact hello@oujoi.com immediately. We may be able to change the address for you if your order hasn't already been processed.

Are Oujoi products cruelty free?

Yes, our products are 100% cruelty free. We do not test on animals.

Are Oujoi products vegan?

No, our products aren't vegan. Our products may contain honey which is a byproduct of bees. Please refer to individual product ingredients for reference.

Are your products scented?

Yes, our products have an inherent scent from the herbal extracts and essential oils. We also use a small amount of a natural and synthetic phthalate-free fragrance blend in our products. 

Can't find what you're looking for?

Send us an email to tell us what's up. Someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@oujoi.com

Other inquiries? Let's chat.